How People Feel, Why It Is Important, And What Drives This?

All of us come from diverse backgrounds. Not just our ethnicities or cultures, but also our respective areas of industry sectors, subject matters, and businesses. However, regardless of how diverse our backgrounds are, there is one theme that unites us all; How we make people feel. Some of us, who are in the analytical fields of science, technology, engineering, and manufacturing may not instantly agree with this, but I suggest taking a few moments to contemplate the above highlighted line. Furthermore, ask yourself, what the purpose is, of all the graphs, charts, reports and statistics we prepare and present.

Our ability to add value to, and extract value from, our relationships is not dependant on our words, deeds or the manner of their delivery. It is dependant on how we make others feel. This is a major difference between us and the machines. Our brains have an analytical side and a limbic side, and the limbic side is associated with emotion, behaviour and motivation, amongst other things. To give you a simple example, if we were all truly following the analytical half of our brains, we wouldn’t be supporting the teams we support. We would always be supporting the teams with the best stats, the best win record, and so forth.

So, how does our decision-making work?

How Our Decision-Making Works

An external stimulus or a series of external stimuli go through the brain, something happens there, and then, this results in our actions. Does this sound familiar? Let’s look at this image again, albeit slightly differently.

Input Processing and Output

The only difference in the case of us humans being, the processing happens not just at an analytical level (reason), but also at an emotional level (passion). The question is, how does one get the desired output or actions? We will look at this next week!

In the meantime, here’s something for you to think about:

  1. How aware are you, about the way people (family, friends, colleagues, clients, suppliers) respond to you (over the phone, emails, texts, in person)?
  2. How aware are you, about the way you respond (over the phone, emails, texts, in person) to people (family, friends, colleagues, clients, suppliers)?
  3. How can you improve these interactions?

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