A crisis is defined as a time of intense difficulty or danger. The hallmark of a crisis situation is something that could spiral out of control quickly or has already started to do so. The key word/phrase here being control/loss of control. All of us like to be in control of things. I would like to think that the desire to be in control or to stay on top of things is fundamental to being human. More than anything else, it is this potential loss of control that makes a crisis situation undesirable.
Obviously, there is no formula for evaluating what a crisis is. However, there is a formula or a process for recognising, dealing with, and responding to a crisis. Today I am giving you a tool to help you do exactly this.
The first step in any crisis-like situation is to ask:
- Is it really a crisis?
- If so, what are the reasons that make this a crisis?
Now, for each of these reasons from step two above, you need to ask yourself “to what degree can I control the situation?”. There are three possible responses to this question. They are:
- fully in control
- somewhat in control
- not at all in control
Now that you have these three responses, your next course of action is to determine what the best possible outcome is for each of these responses. You are not looking for an ideal outcome or utopia. What you are looking for is outcomes with the least amount of damage under the given situation.
Now that you’ve been introduced to this toolkit, I would recommend giving it a go and letting me know of the outcomes.